Netflix's video streaming service suffered a Christmas Eve outage on "many but not all devices" across the Americas, according to the company.
The company first started responding to tweets about disrupted service before 1 p.m. PT yesterday. About three hours later, Netflix offered an apology on its main account.
"We're sorry for the Christmas Eve outage. Terrible timing! Engineers are working on it now," Netflix said in a tweet in the late afternoon yesterday.
Netflix pinned the issue on Amazon Web Services servers and said it was working with Amazon engineers on a fix.
By the evening, Netflix noted that the problem was not yet resolved and promised to tweet as soon as it was resolved.
As of this morning, Netflix had not posted any updates on Twitter or Facebook. But Netflix spokesman Joris Evers e-mailed a statement to CNET today about the outage, noting that "streaming was available again for the majority of our members late on Christmas Eve Pacific Time."
Netflix tagged the outage as starting around 12:30 p.m. PT. The number of devices affected by the outage was "initially limited but grew in scope" over the afternoon, Evers said.
"We...apologize for any inconvenience caused last night," the statement said. "We are investigating the cause and will do what we can to prevent reccurrence."
This story was updated at 9:57 a.m. PT with a statement from Netflix.
Netflix outage mars Christmas Eve
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Netflix outage mars Christmas Eve
